Our commitment is to provide a wide range of services to our community and a high standard of Customer Service. This charter is one of Councils commitments to achieving this.
We will assist you with understanding expected timeframes when receiving your Request for Service and we will be consistent, fair, and openly transparent when dealing with Customer feedback.
Customer request/feedback is available from Council’s reception areas or online at www.mountgambier.sa.gov.au/services/feedback
We have a suite of policies that have been designed to assist you, please visit Council website at www.mountgambier.sa.gov.au/council/governance/council-policies
We value your feedback and aim to act on issues as they arise, this includes things we do well and things we can improve on.
We want to know if you have a concern about something, this allows us to deal with it quickly and reduces the chance of the problem happening again.
While most problems can be resolved quickly, there are times when a detailed investigation is required. If this takes some time we will keep you informed of the progress of your concern.
Civic Centre10 Watson TerraceMount GambierSouth Australia, 5290
Office hours (South Australian time)
Monday to Friday 9:00am - 5:00pmTelephone 08 8721 2555Email firstname.lastname@example.org