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Our City. Our Response. City of Mount Gambier continues to review its response to COVID-19 in an effort to protect the community and lead towards a strong recovery.
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Council’s rating strategy uses a combination of a fixed charge on every rateable property and a differential or variable rating system, based on land use, when calculating general rates.

The fixed charge component of $682.70 for 2020/2021 applies to every rateable property and will continue to raise just under one half (45%) of Council’s gross general rate revenue.

The differential or variable rating component that raises the remainder (55%) of Council’s gross general rate revenue is determined by multiplying the individual property value (capital value provided by State Valuation Office) by the differential rate in the dollar adopted for each separate land use category i.e:

  • Residential, Primary Production and Other - $0.245125
  • Commercial, Industry and Vacant land - $0.661838

In response to COVID-19 Council has not applied a blanket rate increase for 2020/2021, however some ratepayers may experience an increase due to what is known as the growth benefit. Council has no control over the growth benefit of rates as this influenced by property values which are determined by the Valuer-General.

This overall percentage increase is offset by the effect of ‘growth’ i.e. new assessments that have occurred during the past year. This ‘growth’ is equivalent to a 0.24% benefit in general rate revenue resulting in an overall average rate increase of approximately 4.26% depending on your assessment details.

In terms of residential rates, the average residential ratepayer will pay $1,247. This is an increase of $9 (0.7%) compared with the 2019/2020 average, due to the growth benefit as explained above.

The South Australian Local Government Association comparative rates data report (2019/2020) provides the following information on the average residential rates for South Australian councils:

  • Average for SA metro councils - $1643
  • Average for SA rural councils - $1438
  • Average for City of Mount Gambier - $1247

In 2019/2020 City of Mount Gambier ratepayers paid on average $191 less in residential rates in comparison to other regional cities in South Australia*.

*Based on the Local Government of South Australia rates survey 2019/2020

Want to know what you get for your rates? Visit

Rates FAQ

You can now have your rate notice conveniently delivered electronically to any computer or device.

Please refer to the 'How to Guide' for details or simply register here.

First instalment Rate notices for 2020/2021 will be posted out in early August 2020 to all ratepayers of the City of Mount Gambier. If you do not receive your notice please contact Council’s Rates Office by phoning 8721 2555 (option 1) or email

Ratepayers can chose to pay rates in either four quarterly instalments or in one annual amount.

Each quarterly instalment is payable on or before:

Rate Instalment No 1 - is due and payable by Friday 11 September 2020

Rate Instalment No 2 - is due and payable by Friday 11 December 2020

Rate Instalment No 3 - is due and payable by Friday 12 March 2021

Rate Instalment No 4 - is due and payable by Friday 11 June 2021

When paying by instalments, the Council will send out separate instalment notices approximately 30 days prior to each payment due date.

Council advises that pursuant to the Local Government Act 1999 it is the ratepayers responsibility to lodge their rate payments with Council prior to the prescribed date.

Fines and/or interest apply for payments not received at the Council by the due date.

Rates may be paid by the following methods :

  • Online at: https://ecouncil.mountgambier,
  • By telephone – call 24 hours a day, 7 days a week on 1300 276 468 quoting biller code 1345263,
  • By BPay – call your bank, credit union or building society to make this payment from your cheque, savings or credit card. Quoting biller code 464263 and your customer number located on the front of your rates notice,
  • Australia Post – attending any Post Office or by phoning 13 18 16 quoting billpay code 2852 and your customer number located on the front of your rates notice,
  • By mail – detach payment slip and mail with your cheque or money order to: City of Mount Gambier, PO Box 56 MOUNT GAMBIER SA 5290,
  • Paying in person – present with payment to Council Offices at 10 Watson Terrace, Mount Gambier. Payment is acceptable by EFTPOS, MasterCard, Visa, cash, cheque or money order, and
  • Direct debit – arrangements for direct debt payments from cheque or savings accounts can be arranged (refer to Direct Debit information below).

Many ratepayers have already taken the opportunity to make/set up regular payments. Council offers you a number of convenient ways to pay your rates including direct debit. See the questions and answers above and below for further details.

Arrange to have a fortnightly or quarterly payment deducted from either your cheque or savings account.

Download the direct debit request form and return the completed form to Council by:

  • Mail - to City of Mount Gambier, PO Box 56 Mount Gambier SA 5290,
  • In person at the Council office, Civic Centre, 10 Watson Terrace Mount Gambier SA 5290,
  • Fax - to 08 8724 9791, or
  • Email to

Fortnightly payments are processed on Tuesday each fortnight. Please contact the Rates office for further details on the next deduction date by phoning 8721 2555 (option 1).

Quarterly payments are processed on the 'rates due date' of each quarter. Rate notices continue to be issued to ratepayers.

It is the ratepayers responsibility to ensure there are sufficient clear funds available in their bank account to allow a direct debit payment to be made in accordance with the direct debit request. The City of Mount Gambier will recover all fees and charges resulting from dishonoured or returned debits.

From July 1, 2015 the State Government elected to replace the concession on Council Rates with the 'Cost of Living Concession' provided directly to those entitled. The Cost of living Concession helps those on low or fixed incomes with any of their cost of living expenses, including offsetting Council Rates.

Applications can be made between 1 July and 31 October each year.

To check eligibility and obtain application forms, contact the Department for Communities & Social Inclusions Hotline 1800 307 758 or and search cost of living concession.

Rate payments must be received on or before the due date shown on the rates notice.

Please note:

  • A fine of 2% will be applied to the amount due.
  • Every month thereafter, interest (at the prescribed rate) will be charged on the total amount in arrears.

Alternative payment arrangements

Council encourages ratepayers who are experiencing financial difficulties and are unable to meet the standard rate payment arrangement to contact the Rates office by phoning (08) 8721 2555 (option 1) at the earliest opportunity to discuss options for alternative payment arrangements.

As a matter of practice Council encourages ratepayers to communicate with Council to arrange a flexible approach to debt recovery. Payment arrangements can be negotiated weekly, fortnightly or monthly. Such enquiries are treated confidentially.

If alternative payment arrangements are not agreed upon, or if alternative arrangements are not adhered to, Council may refer the debt to a debt collection agency without further notice being provided. The debt collection agency’s fees and charges are recoverable from the ratepayer.

Please note that fines and/or interest still apply for late payments.

Any changes to your mailing address for the delivery of the rate notice must be made in writing. Changes can only be made by the property owner or ratepayer or someone granted with the authority to do so by the property owner.

When advising us or your change of address, please be sure to provide the following details:

  • Ratepayers full name,
  • Customer number or assessment number (if you have it),
  • Property address,
  • New mailing address, and
  • Phone number.

How to tell us:

  • Email – send an email to
  • Fax – send a fax to 08 8724 9791
  • Mail – send a letter to City of Mount Gambier, P O Box 56, Mount Gambier SA 5290.

The NRM land levy is a State Government imposed levy which funds the operations of the South East Natural Resource Management Board.

South Australian Legislation requires the levy to be collected by Local Government in SA as a separate rate via Council rate notices.

Councils act as a revenue collector only, do not retain any proceeds from the levy, all NRM levy revenue is on paid to the SE NRM Board who determine how the revenue is spent.

For the 2019/2020 financial year the City of Mount Gambier is required, by law to contribute $1,150,426 to the SE NRM Board .

Council is further required by law to now apply the land levy on the basis for which the land is used ie:

• Residential, Vacant Land & Other $77.10

• Commercial $115.00

• Industrial $184.00

• Primary Production $337.00

As Council acts as the collection agency only any queries relating to the NRM levy need to be directed to the SE NRM Board at:

Natural Resources Centre
11 Helen Street
Mount Gambier

Phone: 8735 1177
Fax: 8735 1135

Differential General Rates imposed by the Council are based on various Land Use Categories. These Land Use Categories are advised to Council by the Valuer-General. You may object to the valuation referred to in your rates notice by writing, serve personally, or by post to the Valuer-General within 60 days after the date of the service of the rates notice.

Please note:

  1. If you have previously received a notice or notices under the Local Government Act 1999 referring to the valuation and informing you of a 60 day objection period, the objection period is 60 days after service of the first such notice;
  2. You may not object to the valuation if the Valuer- General has already considered an objection by you to that valuation. The Valuer-General may extend the 60 day objection period where it be shown there is reasonable cause to do so by a person entitled to make objection to a valuation. A written objection to the valuation must set out the full and detailed grounds for objection. Objections can also be submitted via an online form at and enter 'Objecting to a Valuation' in the search field.

Objections are to be forwarded to:

State Valuation Office
GPO Box 1354, ADELAIDE SA 5001
101 Grenfell Street, ADELAIDE SA 5000
Phone 1300 653 345
Email :
Fax : 08 8226 1428

The Council may at its discretion, allow an extension of time if a person entitled to make an objection shows that there is reasonable cause to do so.

Rates are still due and payable by the due date even if an objection is lodged.

The City of Mount Gambier uses a combination of a fixed charge on every rateable property and a differential or variable rating system, based on land use.

The rates office can be contacted by phoning City of Mount Gambier on 08 8721 2555 (option 1) or by emailing during office Hours 8:30am to 5:15pm Monday to Friday.

Senior Rates Officer – Mrs Jo Scheidl (Monday – Wednesday).

Rates Officer – Ms Melina Kavathas (Wednesday – Friday).